Ombudsman Progam

The Long-Term Care Ombudsman Program serves residents in nursing homes, assisted living, and residential care facilities.  An ombudsman helps improve the quality of life and quality of care available to residents.  An ombudsman is a person who receives complaints from residents, families or concerned citizens, and attempts to resolve those complaints within the facility.  The Ombudsman has the authority to explore problems and recommend corrective action.

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The Long-Term Care Ombudsman Program also has volunteer opportunities for those who are committed to empowering, improving and enriching the lives of residents in long-term care.

Our goal is to have volunteers in each facility in our seven counties, including Adair, Cherokee, McIntosh, Muskogee, Okmulgee, Sequoyah, and Wagoner. The EODD/AAA provides local supervision and training for volunteers along with additional support from The State Ombudsman Program. Training includes skills such as problem solving, communication, the aging process, state and federal regulations and laws provided by the Local Ombudsman Supervisors.  Interested parties can reach one of the local supervisors for further information.